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Community Team Assistant

Please Note: The application deadline for this job has now passed.

Job Introduction

The Community Team work to drive user debate and interaction across mirror.co.uk. Team members work with the wider newsroom to create an engaging and productive commenting community. They are key to implementing Mirror Online’s community guidelines, vetting content accordingly and interacting with our readers. In addition, they will work with our social teams to maximise opportunities presented by Community contributions and champion our users.

Role Responsibility

  • monitor and moderate comments written on mirror.co.uk

  • complaint resolution and dealing with customer queries

  • liaise with other departments to maximise on opportunities in relation to the commenting and moderation strategy

  • create an engaging and productive commenting community on mirror.co.uk

  • referring newsworthy content to relevant Editorial teams 

The Ideal Candidate

  • previous experience of working in community management is desirable

  • must have good web and social skills

  • must have excellent communication skills, both written and verbal

  • demonstrable interest in current affairs, showbiz and sports

  • an eye for good content that will resonate with our audience 

Package Description

  • £21K
  • 25 days + 8 bank holidays
  • Pension plan

About the Company

Trinity Mirror PLC is one of the UK’s largest media publishers, encompassing an award winning portfolio of 5 national titles, 130 regional titles and over 500 digital products.  We are experiencing phenomenal online growth, and the acquisition of Local World in 2015 has strengthened our presence in the local markets.  We’re well on our way to becoming the dominant local player online in the UK.   

Trinity Mirror

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